Susan D. Scott, PhD, RN, CPPS, FAAN

Dr. Scott recently retired from the University of Missouri Health Care where she practiced the art and science of nursing for 37 years in a variety of clinical settings that included Neonatal ICU, Neonatal/Pediatric transport, ambulatory pediatrics, patient safety and legal nurse consulting. She received her PhD in nursing sciences from Sinclair School of Nursing. Sue’s research interests include understanding the second victim phenomenon in an attempt to develop effective institutional support networks to help meet interdisciplinary professionals support needs in the aftermath of unanticipated clinical outcomes and events.  Her research has defined the second victim phenomenon allowing for the design and deployment of the ‘first of its kind’ peer support network, the forYOU Team.  Internationally, hundreds of health care institutions have emulated the design of the forYOU Team. Through dissemination of 35 peer-reviewed articles and presentations at over 150 national/international conferences, her research findings reach a wide audience of healthcare providers, patient safety researchers, policymakers and healthcare administrators.   She has partnered with agencies such as the Agency for Healthcare Research and Quality, American Hospital Association, The Joint Commission, Institute for Healthcare Improvement and the National Patient Safety Foundation to ensure that comprehensive second victim support interventions are accessible to healthcare institutions around the globe.  Sue has been an advocate for advancing the profession of nursing by serving as mentor for graduate students around the globe pursuing advanced degrees in nursing.

Presentation Download:

The Second Victim

Tracy Bocklage, RN, BSN, RNC-OB

Tracy Bocklage graduated from the University of Missouri School of Nursing in May 1985 with a BSN.   She worked on a med-surg unit at MU Healthcare for two years. At that time she transferred to Labor and Delivery and has worked there for 32 years.  Her labor and delivery career includes being RNC-OB certified, a childbirth educator for 25 years and was the Women's Service Line Clinical Manager for three years.  Tracy initiated the MUHC Human Trafficking Team two years ago.  This team has been working on a consistent response  when a victim of Human Trafficking is identified.

Presentation Downloads:

Human Trafficking Presentation

Tips for Identifying and Helping Victims of Human Trafficking

What to Look For During a Medical Exam

Lydia R. Zager, MSN, RN, NEA-BC
Leading Learning, LLC.
I CAN Publishing, Inc.

Topic: "Medical Surgical Nursing and Pharmacology Made Insanely Easy"

Lydia has a wealth of nursing leadership experience including Directorship of the Amy V. Cockcroft Leadership Program & Center for Nursing Leadership for South Carolina. She is the Co-Executive Director & Consultant for Leading Learning LLC.  Retired Lieutenant Colonel from the Army Nurse Corps, her expertise is in developing nursing faculty particularly in the areas of conceptual teaching, clinical reasoning, new generation of novice learners, item writing, & evaluation to meet patient safety, NCLEX® & Joint Commission Standards in both the classroom & clinical. Lydia is the co-author of four books & has been recognized with several awards for her leadership in nursing. 

Focused Session


Topic: "Electrolytes and Acid Bases Imblance"